Moxie Lagos is committed to customer satisfaction while providing unique, high quality products . Below are a list of the most frequently asked questions for your reference. If this didn't answer your question please contact us and we'll do our best to respond by the following business day.

We’ve designed our cases to be protective however, our cases are not completely shock absorbent, it’s is not designed to protect your iPhone when mishandled or dropped precariously. All our products require some after purchase care. Please see our “product care” page for more info

We do have a 1-3 day processing window for all orders. You will receive an email notification and tracking information as soon as your order is processed to ship. Please note that custom bag strap order will take longer.

As long as you have not received your shipping notification we can usually change your delivery address for you, please email us ASAP at with your order number and the address you wish to change delivery to.

Please see the “delivery” section for information on delivery times to various domestic and international locations.

We try to restock most of our Phonecase designs within two weeks of selling out with the exception of our limited edition releases. Our bag straps however are usually “one-off” designs. If you would like a custom order please send an email to Additionally, please sign up on the product page to be notified of our restock.

Please email us at so we can figure that out ASAP!

We do accept exchanges on unused cases within seven days of receiving your order. Please send us an email to book a return.

Unfortunately not, the cost of returning the item will be charged independently.

Our new cases will fit all styles listed in their title. Our new combination cases will fit multiple iPhone sizes.

Yes, we currently ship around Africa, Europe, United Kingdom and United States. Please see “delivery” page for price quotes

Our office hours are Monday through Friday, 9am – 5pm WAT and 9am-12 noon on Saturdays.

Any unanswered questions?